Auto Finance Document Concierge
Document Navigators | Auto Finance Field Services Partner Portal
Secure assignment intake, document delivery, customer contact support, and completion reporting for approved auto finance partners.
Services available to partners
White-glove document delivery and customer contact support for Buy Here Pay Here dealers, independent dealers, banks, credit unions, finance companies and loan servicers. When calls, texts and mail go unanswered, we help get important account documents to your customer and document the result.
Confidential Document Delivery
Sealed correspondence delivered to the service address following your approved delivery instructions.
Customer Contact Attempts
Professional, documented attempts to reach the customer on your behalf.
Document Pickup & Return
Signed or completed paperwork retrieved and returned to your organization.
Detailed Assignment Reporting
Timestamped visit results, outcomes, observations and photographs in one report.
Why partners use Document Navigators
- Professional and discreet field representation
- Confidential handling of partner correspondence
- Documented completion with timestamps and photographs
- Private, partner-isolated assignment records
Service territory
Mint Hill · Charlotte Metro · Select North Carolina and South Carolina locations. Assignments outside the covered territory are reviewed case by case before acceptance.
Scope of service
Document Navigators does not collect payments from customers, negotiate accounts, repossess property, perform surveillance, provide legal advice, or act as law enforcement.
Need help reaching a customer?
Approved partners submit assignments, upload correspondence and download completion reports inside the secure portal.